Standard delivery takes 5–10 business days for orders within Australia. Processing time is 1–2 business days before your order ships. Express shipping (3–5 business days) is available for $15.

Yes — free shipping on orders over $50! Orders under $50 incur a $7.95 shipping fee. The Complete Safe Walk Kit ($89.95) always qualifies for free shipping.

Currently, we only ship to Australian addresses. We're working on expanding internationally — sign up to our newsletter to be notified when we launch in your region!

Yes! You'll receive a tracking link via email once your order ships. You can follow your package through every step of the delivery process.

The Complete Safe Walk Kit includes:

• No-Pull Reflective Harness — adjustable with 360° reflective stitching
• Silicone Paw Cleaner Cup — portable, mess-free paw cleaning
• LED Safety Dog Collar — rechargeable, visible up to 500m at night

Buy the bundle and save over $14 compared to buying individually!

Our harness comes in four sizes:

• Small: Dogs 5–15 kg (Chihuahuas, Toy breeds, Jack Russells)
• Medium: Dogs 15–25 kg (Beagles, Cocker Spaniels, Staffies)
• Large: Dogs 25–40 kg (Labradors, Golden Retrievers, Boxers)
• XL: Dogs 40 kg+ (German Shepherds, Rottweilers, Great Danes)

Measure your dog's chest girth (just behind the front legs) and refer to the size chart on the product page for the best fit.

Absolutely — that's exactly what it's designed for! The front-clip attachment redirects your dog's pulling force to the side, naturally discouraging pulling without any discomfort. The back-clip option is there for dogs who walk calmly and for running. Most customers see a noticeable difference on the very first walk.

The LED collar charges via USB-C. Plug it into any standard USB charger — a full charge takes about 2–3 hours and lasts up to 8 hours of continuous use. It has 3 modes: steady, slow flash, and fast flash.

Super easy. Add water, dip your dog's paw in, twist a few times, and the soft silicone bristles do all the work. It takes about 10 seconds per paw. Perfect for keeping your car and home clean after muddy walks.

We offer a 30-day money-back guarantee. If you're not completely satisfied, return the item within 30 days of delivery for a full refund. Items must be unused and in their original packaging.

Email support@furstride.com with your order number and reason for return. We'll send you a return label and instructions. Once we receive and inspect your return, we'll process your refund within 5–7 business days.

Contact us immediately at support@furstride.com with photos of the damage. We'll arrange a replacement or full refund straight away — no questions asked.

Yes! All Furstride products come with a 12-month warranty against manufacturing defects. If you experience any issues, reach out to support@furstride.com and we'll sort it out.

Absolutely. We use Shopify's secure payment processing with full SSL encryption. We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. We never store your card details.

We're here to help! Email us at support@furstride.com and we'll respond within 24 hours. You can also visit our Contact page to send a message directly.

100%! Furstride is proudly Australian owned and operated out of Melbourne, Victoria. We understand the needs of Aussie dog owners and the conditions our pets face — from sandy beaches to muddy trails.